Efficient Management of Your Outsourced Business Vencedor Helps Effective Flow of Communication Across Centers Quality Expertise Bridge Cultural Gaps Cost Effectiveness

About Us

Over the years, with globalisation, the borders of countries have melted away and a new business world has emerged. A business world where more and more companies outsource business across to other countries for cost benefits and staff pool benefits.

This has created a unique gap in the market, where in managing a process thousands of miles away is expensive, time consuming and culturally difficult.

We, at Vencedor, help close these gaps for you, making your outsourcing decision a successful one.

Vencedor is an Outsourced Business Management Solution Company, operational in India since 2010. With clients from abroad and across India, we help manage your business operations, provide operational support and quality consultancy.

We don’t just tell you what to do; we take the extra step with you to make sure our promise is delivered.


Vision

To be a preferred consultant choice for all operations and marketing management needs.

Mission

Deliver efficiency, quality and knowledge, based on extensive research and experience. Be the employer of choice by providing extensive training and support.

Services

Success Stories

Utility Company-Australia

One of our clientele is an energy retailer providing their service to more than 500 thousand customers in Australia. The company was formed in 2004. The organization decided to outsource some of its business processes to India in 2009.

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    Utility Company-Australia

    One of our clientele is an energy retailer providing their service to more than 500 thousand customers in Australia. The company was formed in 2004.The organization decided to outsource some of its business processes to India in 2009.


    Vencedor achievements

    Helping manage outsourced business in India since 2010.

    During this time, the staff strength has increased by more than 300%.

    Successful movement to a new quality program and scorecard.

    Successful implementation of an effective communication process between the centres.

    Quality scores increased by 254%.

    50% reduction in complaints generated by the outsourced centre.

    Smooth and successful transition of two new processes in India.

    Successful implementation of quality program for three new processes.

Advertising Agency-India

Another clientele of Vencedor is an advertising Agency based in Mumbai, India. From advertising to events and corporate gifting, they are a single destination for all advertising needs. Formed in 2005, as an event management company, the business diversified into advertising and corporate gifting in 2010. The company currently has catered to more than 50 different clients, meeting their needs in a timely and efficient manner.

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    Advertising Agency-India

    Another clientele of Vencedor is an advertising Agency based in Mumbai, India. From advertising to events and corporate gifting, they are a single destination for all advertising needs. Formed in 2005, as an event management company, the business diversified into advertising and corporate gifting in 2010. The company currently has catered to more than 50 different clients, meeting their needs in a timely and efficient manner.


    Vencedor achievements

    Strong partnership forged since 2010.

    Helped increase team strength by 200%.

    Helped increase business turnover by 500%.

    Successful implementation of a new business structure.

    Implementation of new business policies for sustainability.

    Successful diversification into advertising and corporate gifting.

Case Study

Challenges faced in managing an outsourced business

This case study helps in understanding some issues that a company may face when outsourcing a certain business process abroad. It displays some major issues that may arise in managing your outsourced processes.

Company A is a law firm based in the United States of America. They undertake various law related cases across various states and cities. With rapid growth, it has become quite challenging for the company to manage their ever-growing case investigations and at the same time, keep them cost effective.

With this in mind, Company A decided to outsource it’s primary investigation work process to Company B, based in India. Company A sends cases across to India which is looked into by Company B and primary investigations of the case is undertaken and sent back within the decided timeframe.

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    Challenges faced in managing an outsourced business

    This case study helps in understanding some issues that a company may face when outsourcing a certain business process abroad. It displays some major issues that may arise in managing your outsourced processes.

    Company A is a law firm based in the United States of America. They undertake various law related cases across various states and cities. With rapid growth, it has become quite challenging for the company to manage their ever-growing case investigations and at the same time, keep them cost effective.

    With this in mind, Company A decided to outsource it’s primary investigation work process to Company B, based in India. Company A sends cases across to India which is looked into by Company B and primary investigations of the case is undertaken and sent back within the decided timeframe.

    Key challenges the outsourcer may face

    Data integrity

    The first challenge that was faced by Company A was in relation to data integrity. The big question here is, how do we keep the account safe and secured, avoid any data theft or loss of data? While Company B may have its protocols in place to avoid any such issues, Company B, being an outsourced agency, may not be as serious in regards to certain laws as Company A is.

    Productivity

    Another challenge faced by Company A was in relation to productivity. Company A was, at the time of sale, promised certain productivity returns by Company B, which is not being delivered on. This is caused by technology limitations, knowledge gaps and difference in working cultures, which were not taken into consideration at the time of goal setting. Company A had forecasted their results based on these promised numbers and as a result, could not meet their intended targets.

    Quality

    One serious challenge faced by Company A was quality. How can the same quality of work that is delivered in the Unites States’ office, be delivered in Company B’s outsourced centre based in India? Due to difference in cultures, what was considered as good quality in India wasn’t considered the same way in the Unites States. Also, the governing principles and policies that Company A have, worked well for the Unites States’ office, but was not effective enough and had a few loopholes for Company B to take advantage of. So while Company B continued to meet their targets, the quality that Company A needed, was just not met.

    Flow of information

    Company A also faced a major challenge in relation to the flow of information to its outsourced centre. Regulations and case studies in law continued to evolve on a regular basis and Company B needed to have an up-to date information to provide the best and most updated investigation. There were numerous cases where in passing of certain information was missed out on. This happened when Company A missed out on sending some information across to Company B or Company B missed out on a proper rollout of the information provided. This would result in rework, ultimately resulting in loss of time and money.

    Cultural challenges

    The biggest challenge faced by Company A in outsourcing the business process to Company B in India was the difference in culture. What is considered acceptable in India may not be acceptable in the United States and vice versa. Also, the work cultures in the 2 nations are different. With Company B and its staff not very confident of taking decisions that may be above and beyond the requirements, Company B preferred to just stick to the safest option and what the targets covered. This resulted in Company A not being able to provide their clients with the best possible results.

    Managing the centre

    Managing an offshore centre is never easy. Company A realized that the flow of information, coming across from different departments, having different requirements resulted in different directions provided by Company A to Company B. This got the management and employees at Company B confused and caused hindrances in getting the best possible results. Also, what the management at Company A wished to communicate wasn’t necessarily understood in the correct context by Company B’s management.

    Multiple level reporting

    Company A had no single point of contact assigned to manage the reporting and coordination with Company B. As a result, Company B received different directions and spent lot of time reporting to multiple departments they dealt with. This resulted in loss of time and effort. Eventually, productivity suffered. All this affected the level of service provided to the end clientele.

    Money and time loss

    While outsourcing can be cost effective, managing it can be a very expensive affair. Company A sent across a manager to India, flying business class and then paid for his stay and all other expenses when in India. This happened for 2-3 weeks every month.

    Extensive travel meant the manager could not spend enough time managing his own team in the United States. This affected the performance of the manager and his department as well.

    The solution providers

    We, at Vencedor, work towards negating most of the issues that may be faced by Company A. Working closely with both the companies, we help bridge the gaps that may arise. We represent Company A full time in India and use our experience and expertise to help in efficiently managing the outsourced process with Company B.

    We provide assistance in selecting the right company to outsource the business to, calculating the effects that the productivity may have till the process stabilizes and design quality programs specific to requirements. We act as a single point of contact between the 2 companies, so that Company A and Company B, both can concentrate on achieving their targets and requirements. We also work on eradicating any differences that may arise and work on enhancing the relation between Company A and Company B.

    Our ultimate aim is for Company A, Company B and Vencedor, to all work towards achieving the same targets: Maximum Profitability, Maximum Productivity, Efficiency and…Happy Customers.

Blog

Our Education System-Flawed or Genius?

Author: Ankit Kothari Posted On: April 01, 2014

It is difficult to argue that our education system, although different and rigorous; is effective on the whole. But we must accept the fact that it isn't perfect. While we can compete and beat people from different cultures with our knowledge base, number crunching and attention to detail, we are also pulled down when it comes to team work.

Yes, our education system produces a great employee, but can we produce great leaders? The answer to this question is certainly no. And without effective leaders, can we produce a great work culture? As explained in the previous article, the answer is certainly a NO.

From the day we start schooling, right till we pass out, we are all taught to compete with every peer in your class. While you may get 90%, we are pushed to try and get 93% that the topper has earned. We pray a price for that extra 3% though. The price can sometimes be, not being streak smart. But the biggest price we pay is lack of team work and leadership attributes.

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The Argument for an efficient work culture

Author: Ankit Kothari Posted On: April 01, 2014

Every business across the world grows with the help of the hard work and efficiency of their human resource and the proper direction provided by the management. Ultimately, how motivated your work force is, how efficiently they work and how productive is their work all boils to one single factor, effective management.

So the big question here is: What effect does the work culture of an organization have on its management style? Can an organization with a culture of long working hours, poor accountability but high pay packages really deliver?

The truth is there is no easy answer to this question. When comparing different work cultures in the world, the one thing that stands out for us Indians is acceptability of a work culture that isn't really acceptable. We work longer hours and think it is just a requirement of the job. We don't stand up against our boss, even though we know he may be wrong. We never ask for clarification because we think it is not important to buy into the company' vision as long as we deliver the results.

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Clients' Speak

"We started working with Vencedor since 2010 and are glad to have this ongoing partnership. We grew very quickly and started struggling with our work management. Vencedor has helped us with structuring our business model in a way that has made our work management more efficient and easy. Vencedor has also played an integral role in our diversification into 2 new business fronts. "

Vandana Pai, Creative Director

When we started our partnership with Vencedor, our major issue was to do with massive variations in the quality of our service. Vencedor helped us initiate a quality program that meets our needs perfectly. Since then we have seen a reduction in the variation and increase in the quality of service delivered by our staff.

We have worked with Vencedor for our marketing needs as well. Through their guidance and with the help of their strategic partners, we have been able to increase our reach in the market.

Jaykumar Mody, Managing Director

"Vencedor has been a part of my company’s journey since the day we started. Having carefully studied my business and industry, they devised a marketing strategy that suits our needs. It is with their assistance that we have effectively reached our target market without compromising on our marketing budgets."

Gaurav Rathod, Proprietor

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